Terms & Conditions

WEBSITE TERMS OF USE & ACCEPTABLE USE POLICY

The terms and conditions on this webpage (Terms) explain how you may use this website (the Site). Please read these Terms carefully before using the Site. 

The Site is owned and operated by Kip Hideaways Ltd, a company registered in England and Wales under registration number 11867005. Our registered address is 8 Rayens Cross Road, Long Ashton, Bristol, BS41 9DZ, UK. 

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them, including:

  • Our Privacy Policy, which can be found here; and
  • If you make any bookings via our Site, our Booking Terms, which can be found below.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately. If you have any questions, you can contact us via email at hello@kiphideaways.com.

  1. Definitions

In these Terms, we use the following capitalised words, which have the meanings given here:

Contentmeans any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Submissionmeans any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;
Subscriptionmeans a paid subscription-based User Account, available as either a monthly or annually rolling subscription;
Subscription Feemeans the fee payable for a Subscription, either on a recurring monthly or annual basis;
Termsmeans these terms and conditions of use as updated from time to time under clause 11;
User Accountmeans a registered user account created by you or on your behalf in order to access restricted features and functionality, including the ability to make bookings for the properties listed on the Site;
We, us or ourmeans Kip Hideaways Ltd; and
You or yourmeans the person accessing or using the Site or its Content.
  1. Using the Site
    1. Whilst our Site can be accessed and browsed without a User Account, many of the features will require registration and creation of a User Account with us. This will involve providing a username, password and other identifiable information. You agree that:
      1. all information provided by you during registration is true and accurate and remains so (and you agree to update any details as and when necessary via your User Account or by contacting us);
      2. the User Account is personal to you and you will not provide access to any third parties or sell, rent or sub-license access to your User Account; 
      3. your password will be kept secure and will not be shared with anyone else;
      4. you are solely and fully responsible for all activities resulting from access to and use of your User Account; and
      5. you will notify us immediately if you become aware of any unauthorised access to or use of your password or User Account.
    2. When creating a User Account, you will select the membership type you wish to use. Whilst we may provide a free User Account option, some features and benefits will only apply to those who purchase a Subscription. 
    3. The use of a Subscription is subject to full payment of the applicable Subscription Fee, which is non-cancellable and non-refundable. 
    4. Subscriptions automatically renew at the intervals applicable to the Subscription type selected by you, unless you pause or cancel the Subscription via the My Account area. This does not apply to gift Subscriptions, which are valid for one year from the day of redemption and do not automatically renew. 
    5. If you wish to terminate your User Account and/or cancel a Subscription, you may do so at any time from within your account – see My Kip > My Account. If you need further instructions, please contact us at hello@kiphideaways.com but please note that we are unable to close a User Account on your behalf. Any cancellation of a Subscription will take effect on the next applicable renewal date.
    6. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    7. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
  2. Restrictions on use
    1. As a condition of your use of the Site, you agree:
      1. not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these terms and conditions of use;
      2. not to use the Site to commit any act of fraud;
      3. not to use the Site to distribute viruses or malware or other similar harmful software code;
      4. not to use the Site for purposes of promoting unsolicited advertising or sending spam;
      5. not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
      6. not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
      7. not to use the Site in any manner that harms minors;
      8. not to promote any unlawful activity;
      9. not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
      10. not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
      11. not to attempt to circumvent password or user authentication methods; and
      12. to comply with the provisions relating to our intellectual property rights and software contained in these terms and conditions of use.
    2. We are not obliged to monitor or moderate Submissions to our interactive services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
    3. We may remove or edit any Submissions to any of our interactive services whether they are moderated or not.
    4. Any Submission you make must comply with our Submission standards set out below.
  3. Submission standards
    1. Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:
      1. your own original work and lawfully submitted;
      2. factually accurate or your own genuinely held belief;
      3. provided with the necessary consent of any third party;
      4. not defamatory or likely to give rise to an allegation of defamation;
      5. not offensive, obscene, sexually explicit, discriminatory or deceptive; and
      6. unlikely to cause offence, embarrassment or annoyance to others.
  4. Ownership, use and intellectual property rights
    1. This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
    2. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site for personal, non-commercial purposes. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
    3. Trade marks and trade names may be used on this Site. Your use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
    4. If you wish to use our content other than as permitted by these Terms, and for all other inquiries about distribution or reproduction of the materials, please contact us at hello@kiphideaways.com.
  5. Accuracy of information and availability of the Site
    1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
    2. We may suspend or terminate operation of the Site or any part of it at any time as we see fit.
    3. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
    4. While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times nor do we promise the uninterrupted use by you of the Site or that the Site or any of its Contents will be virus-free.
  6. Hyperlinks and third party sites
    1. The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
    2. You may create a link to our Site from another website without our prior written consent provided no such link:
      1. creates a frame or any other browser or border environment around the content of our Site;
      2. implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
      3. displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
      4. is placed on a website that itself does not meet the acceptable use requirements of these terms and conditions of use.
    3. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
  7. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
      1. losses that:
        1. were not foreseeable to you and us when these Terms were formed; or
        2. that were not caused by any breach on our part
      2. business losses.
  8. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

  1. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation

We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  1. Disputes
    1. We shall apply these terms and conditions of use in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
    2. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible.
    3. If either party wants to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms. This shall be the courts of England and Wales unless you are resident in another part of the United Kingdom and have the right for proceedings to be heard in your local court.
    4. Relevant United Kingdom law will apply to these Terms. This shall be the laws of England and Wales unless you are resident in another part of the United Kingdom and have the non-waivable right to require the Terms to be interpreted and enforced in accordance with your local laws.

BOOKING TERMS AND CONDITIONS

This webpage sets out the terms and conditions applicable to bookings made on our website. You will be required to indicate your acceptance of these terms in order to complete a booking. 

If you have any questions regarding these terms, you can contact us via email at hello@kiphideaways.com.

  1. Introduction and definitions
    1. This website is owned and operated by Kip Hideaways Ltd, a company registered in England and Wales under registration number 11867005. Our registered address is 8 Rayens Cross Road, Long Ashton, Bristol, BS41 9DZ, UK (we, us, our).
    2. We have curated a range of unique Properties available for holiday letting. These Properties are owned and/or managed by third parties (Owner(s)), who have authorised us to act as an intermediary agent for the booking of the Property for holiday letting stays (Booking(s)). 
    3. By making a Booking via our website, you (meaning the legal person completing the booking process and named in the Booking) are agreeing that we (as booking agent) may arrange for you to enter into a legally binding contract with the Owner as per the process in clause 2.2, subject to the following terms:
      1. these terms and conditions, which we have authority to enter into with you on the behalf of the Owner;
      2. any specific terms and conditions shown in the Property listing; and
      3. any other booking terms, conditions and requirements stipulated by the Owner, as communicated to you by the Owner,

together referred to as the Booking Terms.

  1. In addition to the defined terms shown in bold throughout these Booking Terms, we use the following capitalised terms, which have the following meanings:

Booking Fees means the total fees payable for a Booking, as displayed on our website when you make a Booking, together with any Extra Booking Fees incurred and payable in connection with a Booking;

Business Day means a day other than a Saturday, Sunday, or a bank or public holiday in England and Wales;

Deposit means the upfront deposit payable by you when making a Booking, which (unless stated otherwise) shall be equal to (i) forty per cent (40%) of the Booking Fees for Kip with Friends Properties; or (ii) thirty per cent (30%) of the Booking Fees for other Properties, as shown to you during the Booking process;

Extra Booking Fees means the extra fee(s) payable by you in connection with a Booking, if any, which may include administration, cleaning, or optional extra costs, and any other actual or possible fees indicated on the Booking or payable in accordance with the Booking Terms;

Guests means all of the individuals and any pet(s) (where applicable) participating in a Booking;

Kip with Friends refers to our collection of larger Properties, typically sleeping 8-20 people. A Property falling within this scheme will be clearly displayed on our website; and

Property means a holiday letting property made available for Bookings via our website, including any associated amenities detailed in the listing for the property.

  1. Booking Process and Confirmation
    When completing a Booking via our website, you are agreeing and promising to us and the Owner that:
  2. Our role and the Owner’s role 
    1. As agent for the Owner, our responsibility is limited to arranging the Booking, taking payments from you and remitting those to the Owner as agreed between them and us, and administering any changes to the details of the Booking as we are instructed. We are not responsible for the Property in any way, or for the performance of a Booking by the Owner and shall have no liability (whether to you, the Owner, or otherwise) in connection with the same. 
    2. The Owner has authorised us, as their agent, to bind them to the Booking Terms in connection with a Booking. They are responsible for making the Property available to you as per the Booking and in accordance with these Booking Terms, subject to you performing your duties as described in the Booking Terms (including payment of the Booking Fees). 
    3. We, as agents, are not responsible for the acts or omissions of the Owner or any person representing or employed by the Owner in relation to the Booking and the performance of it. We do not accept any liability arising from the Booking, including its performance, any failure in performance, or improper performance of it by the Owner. This does not affect any legal rights or remedies you may have against the Owner.  
  3. Booking Fees
    1. When making a Booking, the Booking Fees and Deposit (if applicable) payable will be displayed to you. The Deposit (or full Booking Fees if no Deposit is shown) is payable immediately and will be debited from the payment method nominated by you when making the Booking. If no payment is received within twenty-four (24) hours of a Booking being made, we reserve the right to cancel the Booking without further notice to you. 
    2. You are responsible for ensuring the payment information provided by you is correct and that sufficient funds are available for the Booking Fees (or any part of them) to be debited. 
    3. We use HolidayRentPayment to process payments for the Booking. They will hold your payment details on our behalf and we do not have direct access to those payment details. 
    4. Where you have paid a Deposit, you will receive an automatic notification around seven (7) days prior to the payment due date for the balance of the Booking Fees (Balance Due Date), with a weblink provided to enable you to view and settle the applicable balance. If you do not take positive action to pay the balance by the Balance Due Date, the balance will be automatically debited from the same payment method provided by you during the Booking process.
    5. If we are unable to debit the Booking Fees payment from your nominated payment method on the Balance Due Date, we will try to contact you and give you an opportunity to settle the payment. If we are unable to contact you or you do not resolve the issue within seventy two (72) hours of the Balance Due Date, we reserve the right to cancel your Booking, in which case any Deposit paid shall be forfeit and non-refundable, without any liability to you.   
    6. Extra Booking Fees will either be payable together with the Booking Fees or may be payable separately. Where payable separately, details of the Extra Booking Fees will be provided to you by the Owner and will be debited from your nominated payment method or as arranged with the Owner. If any payment fails, the same terms shall apply as in clause 4.5.
    7. Whether VAT is payable on a Booking will depend on whether or not the Owner is VAT registered. If the Owner is VAT registered, the Booking Fees shown will include VAT.
  4. Booking amendments
    1. If you wish to make an amendment to your Booking, please contact us at bookings@kiphideaways.com with details of your request. Any request should be made within the period permitted for cancellation of the Booking, as shown in clause 6 below. Any requests received after that time may be treated as a cancellation, subject to the policy shown below. 
    2. All amendment requests are subject to availability and approval by the Owner in its sole discretion. An administration fee of £30.00 shall apply and be payable by you to us in relation to each agreed amendment.
    3. If an amendment relates to a change in date(s), we will provide you with details of the amended Booking Fees payable.   
  5. Cancellation policy 
    1. Owners have a selection of cancellation policies available for the Property listings, as summarised below. The cancellation policy applicable to your Booking will be displayed in the Property listing and/or in the Booking Confirmation. 
    2. you are 18 years of age or older, and accept legal responsibility for the Booking and the performance of it, including but not limited to (i) payment of the Booking Fees (as per clause 4 below); (ii) compliance with the Booking Terms; and (iii) the conduct of you and all Guests in connection with your access to and use of the Property; the particulars of the Booking, including the Property selected and the date(s) of your stay, are correct and meet your requirements;
    3. the details entered by you during the Booking process and in response to any request from us or the Owner are complete and true, including but not limited to (i) your personal details, including payment information; (ii) the number and details of any Guests (including pets) that the Booking is made for; and (iii) any additional information, such as special requests, provided by you; and
      the Booking relates to a short-term holiday let and you will not use the Property for any other purpose, including but not limited to (i) as a primary residence; or (ii) for any business, commercial and/or promotional purposes, including for any photo shoot, product placement, or professional photography.
    4. By making a Booking, you are making an offer to the Owner to stay at the Property during the date(s) selected, subject to the Booking Terms. You will receive an automatic acknowledgement and confirmation of your Booking (Booking Confirmation). However, each Booking is subject to receipt of payment and we and the Owner reserve the right to review each Booking at any time and take actions, such as suspending or cancelling a Booking, in accordance with the Booking Terms.
    5. You are responsible for ensuring the Booking Confirmation correctly reflects the Booking you have made and that you are able to comply with any Booking Terms. If there is any error or issue, please contact us immediately via bookings@kiphideaways.com.
    6. Whilst we and the Owners use our reasonable efforts to ensure the Property availability information on our website is accurate at all times, it is possible that the date(s) you have selected are unavailable or become so during the Booking process. In the event that the date(s) you have selected are unavailable, we may (i) provide you with the option to select alternative date(s); and/or (ii) cancel and refund the Booking. Neither we nor the Owner will have any further liability to you in this circumstance. 
    7. Even if we have issued a Booking Confirmation, we on behalf of the Owner, have the right to cancel a Booking where there are reasonable grounds to believe that (i) the Booking is not legitimate or has been made in breach of the Booking Terms, including the promises given by you in clause 2.1; (ii) you are likely to breach any of the Booking Terms or any restrictions or requirements stated on the accommodation advertisement, including by exceeding the permitted number of Guests or using the Property for any non-permitted purpose; (iii) you have behaved in an offensive, abusive or unlawful manner to the Owner or to our staff. If we cancel your booking pursuant to this clause, we will send notification to you and neither we nor the Owner will have any liability to you in this circumstance. Any cancellation pursuant to this clause shall be treated in accordance with the cancellation policy as described in clause 6.

General policy 

A [Kip Properties]B [Kip Properties]C [Kip Properties ]D [Kip Properties]
30% Deposit, with balance of Booking Fees payable twelve (12) weeks prior to stay (entire Booking Fees payable if Booking is made twelve (12) weeks or less prior to stay).Cancellation permitted more than twelve (12) weeks prior to stay, with Deposit refunded. Cancellation not permitted after that time and any cancellation or no-show remains liable for full Booking Fees, with no refund given.30% Deposit, with balance of Booking Fees payable eight (8) weeks prior to stay (entire Booking Fees payable if Booking is made eight (8) weeks or less prior to stay).Cancellation permitted more than eight (8) weeks prior to stay, with Deposit refunded. Cancellation not permitted after that time and any cancellation or no-show remains liable for full Booking Fees, with no refund given.30% Deposit, with balance of Booking Fees payable eight (8) weeks prior to stay (entire Booking Fees payable if Booking is made eight (8) weeks or less prior to stay).Cancellation permitted more than four (4) weeks prior to stay, subject to the following refund policy: Cancellation received more than eight (8) weeks prior to stay – full refund, including Deposit. Cancellation received more than six (6) but less than eight (8) weeks prior to stay – 30% of Booking Fees remains due and is retained, remainder refunded. Cancellation received more than four (4) but less than six (6) weeks prior to stay – 50% of Booking Fees remains due and is retained, remainder refunded. Cancellation four (4) weeks or less prior to stay / no-show – not permitted and non-refundable, with full Booking Fees retained30% non-refundable Deposit. Balance of Booking Fees payable four (4) weeks prior to stay (Booking Fees payable in full if Booking is made four (4) weeks or less prior to stay).Cancellation permitted prior to Balance Due Date with loss of Deposit. Cancellation not permitted after that time and any cancellation or no-show remains liable for full Booking Fees, with no refund given.

Kip with Friends Properties policy

F [Kip with Friends Properties] G [Kip with Friends Properties]H [Kip with Friends Properties] I [Kip with Friends Properties]
40% Deposit, with balance of Booking Fees payable twelve (12) weeks prior to stay (Booking Fees payable in full if Booking is made twelve (12) weeks or less prior to stay).Cancellation permitted more than twelve (12) weeks prior to stay, with Deposit refunded.Cancellation not permitted after that time and any cancellation or no-show remains liable for full Booking Fees, with no refund given.40% Deposit, with balance of Booking Fees payable eight (8) weeks prior to stay (Booking Fees payable in full if Booking is made eight (8) weeks or less prior to stay).Cancellation permitted more than eight (8) weeks prior to stay, with Deposit refunded.Cancellation not permitted after that time and any cancellation or no-show, remains liable for full Booking Fees, with no refund given.40% Deposit, with balance of Booking Fees payable twelve (12) weeks prior to stay (Booking Fees payable in full if Booking is made twelve (12) weeks or less prior to stay).Cancellation permitted up to four (4) weeks prior to stay, subject to the following refund policy:
Cancellations made more than twelve (12) weeks prior to stay – full refund, including Deposit.Cancellations made more than ten (10) but less than twelve (12) weeks prior to stay – 40% of Booking Fees remain due and retained, remainder refunded.Cancellations made more than eight (8) but less than ten (10) weeks prior to stay – 50% of Booking Fees remain due and retained, remainder refunded.Cancellations made within 8 weeks of arrival are not permitted and are fully non-refundable. 
50% non-refundable Deposit.Balance of Booking Fees payable four (4) weeks prior to stay (Booking Fees payable in full if Booking is made four (4) weeks or less prior to stay).Cancellation permitted prior to Balance Due Date with loss of Deposit. Cancellation not permitted after that time and any cancellation or no-show remains liable for full Booking Fees, with no refund given.

  1. The cancellation charges payable represent a genuine pre-estimate of the losses incurred by the Owner in the event of a cancellation within the stipulated time period and you agree that these are fair and reasonable. Depending on when you cancel and the amount already paid, you may be entitled to a full or partial refund, which we will process within a reasonable time, subject to the deduction of an administration fee of £30.00, or you may have to make a further payment to cover the cancellation charges.
  1. Cancellations must be made in writing to the Owner directly (via the contact details provided to you) and to bookings@kiphideaways.com. An attempt to cancel via any other method will not be valid. 
  2. If you fail to check-in on your date of arrival, and have not made alternative arrangements with the Owner, you may be treated as a no-show and your Booking may be cancelled subject to the policy terms set out above.
  3. The Owner may (but is not obliged to) exercise their discretion in relation to any request to transfer or reschedule a Booking, or permit a cancellation on terms different to the cancellation policy applicable to that Booking. If they do so, we will administer the Booking in accordance with the Owner’s instructions. Otherwise, the Booking Terms and cancellation policy are fully enforceable, regardless of the reasons for your cancellation or non-attendance. Therefore, we strongly recommend that you take out personal holiday insurance or cancellation protection, at the time of Booking.
  4. If the Owner opts to cancel any Booking before it is completed other than for your fault (for example non-payment or improper use of the Property), you may be offered alternative date(s) for your stay or will receive a refund of the Booking Fees paid by you. Details of the options available will be provided to you if this occurs. Neither we nor the Owner will have any further liability to you if this occurs.
  1. Accuracy of information and pricing
    1. While we try to make sure that information displayed on our website is complete, accurate and up-to-date, we cannot promise that it will be. In particular, Property information is provided by the Owner and we are not able to independently verify such information. Any reliance placed on such information is at your own risk. If you wish to confirm any of the information shown, please contact bookings@kiphideaways.com.
    2. Prices shown on our website are subject to change at any time. Pricing is not confirmed unless and until a Booking Confirmation is issued. Any changes made to the prices on the website following a Booking Confirmation shall not affect your Booking. 
  2. Use of the Property
    Your Booking and the terms of access and use applicable to the Property will be as set out in the Property listing, Booking Confirmation, and/or otherwise communicated to you by the Owner. Nevertheless, the following terms are applicable to all Properties available via our website and you agree (on your own behalf and on behalf of all Guests) to comply with these terms (unless specifically varied as described above):
  3. Liability for injury or damage
    1. You are responsible for and agree to reimburse to the Owner any costs arising from any breakage or damage in or to the Property caused by you, any Guests (including pets), or any others invited into the Property by you. 
    2. You and your Guests are responsible for ensuring your own safety and security during your stay at the Property, including compliance with any instructions issued by the Owner. No liability is accepted for any loss or damage to your property whilst staying at the Property. You are responsible for using the Property and its facilities properly and safely, and no responsibility is accepted by us or the Owner for for your conduct whilst at the Property, provided that the Owner does not exclude any liability attributable to its own negligence or default.
    3. If any Guest has an allergy to pets or pet hair, please note that no guarantee is given that no pets have stayed in a particular Property (whether or not that Property allows pets as part of a Booking).
    4. Without limiting the exclusions and limitations elsewhere in these Booking Terms, except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence), we are not legally responsible for any:
      1. losses that:
        1. were not foreseeable to you and us when these Booking Terms were formed; or
        2. that were not caused by any breach on our part; or
      2. business losses.
    5. The Owner may impose additional limits and/or exclusions in connection with its liability to you. 
  4. Complaints and disagreements
    1. If you have any complaint about our website or services, please let us know immediately via hello@kiphideaways.com. We are unable to accept any legal responsibility for an issue unless you have informed us about it and given us an opportunity to address it.
    2. If you have any complaint about a Property or Owner (whether before, during or after your Booking is performed), please contact the Owner directly using the contact details that will be provided to you. You should do this immediately on becoming aware of any issue or potential dispute, in order to provide the Owner with an opportunity to correct it. 
    3. If an Owner does not respond to any complaint or issue raised by you, or there is a disagreement between you and them, we may become involved and endeavour to assist in resolving the complaint. However, we are not legally obliged to do so and such assistance does not constitute binding advice or form any relationship of trust between us, nor will we act as an arbiter in connection with any disagreement between you and the Owner. 
    4. We shall have no legal obligation to you for any refund or compensation. We are only able to administer a refund or payment to you if instructed to do so by the Owner as their agent and subject to receipt of funds from the Owner.
  5. Events beyond our control Neither we nor the Owner shall have no liability to you for any failure or delay by us to perform our obligations under the Booking Terms caused by any event or circumstance beyond our reasonable control. Neither can we or the Owner take any responsibility for any injury, loss or damage you suffer due to any event or circumstance beyond our reasonable control. Events and circumstances beyond our reasonable control include, but are not necessarily limited to strikes, lock-outs or other industrial disputes; breakdown of systems or network access; act of God or governmental or regulatory authority; pandemics or epidemics; or flood, fire, explosion or accident; and any other similar events outside of our or the Owner’s control. If an Owner is affected by an event or circumstance beyond its control, it may have to cancel a Booking. In such circumstances, we will liaise between you and the Owner regarding the amendment or cancellation of the Booking.
  6. Check-in and Check-out – the check-in and check-out times for the Property will be communicated to you. Unless otherwise agreed by the Owner, you must not arrive at the Property prior to the stated check-in time and access may be refused until this time. You and all Guests must depart the Property by the stated check-out time.
  7. Security deposits and other fees – some Owners require payment of a security deposit to protect against any loss or damage caused during your stay at the Property and/or other fees, such as a cleaning fee. If this applies, the details will be shown in the Property listing and the Owner will arrange to collect these amounts from you directly. The terms on which a security deposit may be retained by the Owner will be made available to you on or before collection of the security deposit payment and will be administered solely by the Owner.
  8. Number of Guests – you will be asked to specify the number of Guests and may also be asked to provide their details when making a Booking. You may proceed with a stay with fewer than the number of Guests you specified, though there shall be no reduction of the Booking Fees in this situation. You must not exceed the maximum occupancy indicated for the Property or breach any specific Guest restrictions imposed by the Owner, including any restriction on hen, stag or other group bookings. If the Owner becomes aware that you intend to or have exceeded the maximum occupancy or breached an applicable restriction, they may refuse you access to the Property and/or terminate the Booking early and repossess the Property, which shall be treated as a cancellation subject to the terms in clause 6.
  9. General conduct – you will treat the Property (including but not limited to all fixtures, fittings, equipment, furniture, furnishings, utilities, tableware, sanitaryware and other physical possessions made available to you or stored within the Property) with due care and act in a proper, appropriate and legal manner whilst staying at the Property, with all due respect given to the Owner, the Property and any other guests and neighbours. In particular, you will:
    1. keep the Property clean and tidy and follow any instructions or guidelines given by the Owner in relation to the handling of waste;
    2. leave the Property in a similar condition to that you found it in on arrival;
    3. not behave in an anti-social manner, breach the peace or otherwise act in a way that may disrupt or negatively affect the enjoyment of others; and
    4. promptly notify the Owner in the event of any loss or damage to any part of the Property.
  10. Sub-letting – the Booking is personal between you and the Owner. You shall not be entitled to sub-let, sell or otherwise dispose of your rights in connection with the Booking, except as part of a full transfer of the Booking undertaken with the Owner’s consent. 
  11. Pets – pets are not permitted at the Property unless (i) the Property listing specifies that they are permitted; and (ii) you have included the pet(s) within your Booking and paid any additional fee payable for the pet(s). If you bring an unauthorised pet to the Property, the Owner may refuse you access to the Property and/or terminate the Booking early and repossess the Property, which shall be treated as a cancellation subject to the terms in clause 6.
  12. No smoking or vaping – no smoking or vaping is permitted in any part of the Property. Failure to comply with this rule may incur additional costs for deep cleaning and/or the Owner may cancel the Booking early and repossess the Property, which shall be treated as a cancellation subject to the terms in clause 6.

Neither we nor the Owner shall have no liability to you for any failure or delay by us to perform our obligations under the Booking Terms caused by any event or circumstance beyond our reasonable control. Neither can we or the Owner take any responsibility for any injury, loss or damage you suffer due to any event or circumstance beyond our reasonable control. Events and circumstances beyond our reasonable control include, but are not necessarily limited to strikes, lock-outs or other industrial disputes; breakdown of systems or network access; act of God or governmental or regulatory authority; pandemics or epidemics; or flood, fire, explosion or accident; and any other similar events outside of our or the Owner’s control. If an Owner is affected by an event or circumstance beyond its control, it may have to cancel a Booking. In such circumstances, we will liaise between you and the Owner regarding the amendment or cancellation of the Booking.

  1. Use of your personal information

For details of how we hold and process your personal information in connection with a Booking, please see our Privacy Policy.

  1. Rights of third parties

We and the Owner of the Property shall each have the right to enforce these Booking Terms against you. Otherwise, no one other than a party to these Booking Terms has any right to enforce any of these Booking Terms.

  1. Variation and waiver
    1. We reserve the right to vary these Booking Terms from time to time. Our updated terms will be displayed on the website. Any variation shall not affect any Booking already confirmed unless you and we agree otherwise.
    2. No waiver of any right or remedy we or the Owner may have under the Booking Terms shall be valid unless made and accepted by us and/or the Owner in writing.
  2. Transfer of rights

We and the Owner may transfer our rights and obligations under these Booking Terms to a third party, provided we give you written notice of any such transfer. You are not
permitted to transfer or dispose of any of your rights or obligations under these Booking Terms.

  1. Legal proceedings
    1. If either party wants to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Booking Terms. This shall be the courts of England and Wales unless you are resident in another part of the United Kingdom and have the right for proceedings to be heard in your local court.
    2. Relevant United Kingdom law will apply to these Booking Terms. This shall be the laws of England and Wales unless you are resident in another part of the United Kingdom and have the non-waivable right to require the Booking Terms to be interpreted and enforced in accordance with your local laws.