THIS POST HAS NOW CLOSED FOR APPLICATIONS. WE HAD OVER 500 APPLICANTS SO COMPETITION WAS FIERCE AND REGRETFULLY ONLY SUCCESFUL CANDIDATES WILL BE CONTACTED RE NEXT STAGES. THANK YOU SO MUCH TO ALL WHO APPLIED.
Who we are
Kip Hideaways is where design, nature and soul collide. We curate the UK’s most characterful places to stay – from wild coast cabins to architectural cottages – all chosen for one thing: that unmistakable Kip feeling.
We believe travel should lift you, not drain the planet. It should celebrate creativity, support brilliant independents and reconnect people with landscapes that make us breathe a little deeper.
We’re growing fast: more hideaways, more storytelling, more ways for people to escape in the best possible way. With a small, passionate team and a fiercely loyal community, Kip is building something special – and we’d love you to be part of it.
The role: Bookings & Sales Consultant
This role is at the heart of the Kip guest experience. You’ll be the warm, thoughtful, design-loving human helping people discover their perfect UK escape – the kind they’ll rave about for years.
It’s not just about admin. You’ll be shaping how our guests feel about Kip through every conversation, every email, every carefully crafted recommendation. You’ll help keep our bookings running smoothly, support our amazing owners and ensure our stays deliver at every touchpoint.
It’s a golden opportunity for someone early in their career who’s ready for more ownership, more autonomy and more creative input, with space to grow alongside a values-led brand.
This is a hybrid role, with regular in-person working days alongside team members in Bristol. Ideally you’d be based here but if not you’d need to cover your own travel costs to attend team days.
What you’ll do
- Be the warm, knowledgeable voice helping guests pick the perfect hideaway
- Convert enquiries into bookings (and happy customers)
- Keep calendars, rates and reservation systems accurate and up to date
- Troubleshoot guest or owner queries with calm, solutions-first thinking
- Work independently and proactively, bringing energy, clarity and ideas
- Help ensure the guest experience feels seamless, thoughtful and truly Kip
What you need to bring
- Some customer service or sales experience (travel = bonus points)
- Excellent written and spoken English and a confident, natural phone manner
- Maths skills: you’ll be in charge of pricing and special offers
- Organised, proactive, tech-savvy and detail-obsessed
- A proactive self-starter who thrives with trust and autonomy
- A true team player with a collaborative spirit
- A genuine love of UK travel, beautiful places and brilliant service
- The ability to juggle projects and be agile to changing priorities,
- The skill to manage any issues (being confident in mediation and resolution with thoughtful ‘Kip’ approach)
Extra Kudos if you have
- Experience and confidence with reservation or booking platforms (including knowledge and understanding of iCal feeds)
- A travel or lifestyle brand on your CV
- A thing for great design and standout hosts
Why you’ll love working at Kip
- Being part of a small, ambitious, values-driven team
- Real responsibility and room to grow
- Work flexibly and independently, with supportive collaboration
- Help shape the future of sustainable, design-led UK travel
- Make a meaningful impact on a growing brand
- Enjoy creative freedom and genuine work-life balance
Perks + benefits
- Full time
- Competitive salary
- Mostly remote working, with 2-4 in-person days each month in Bristol
- Annual team trip days – always inspiring, always beautiful
- 25 days holiday
- Friendly, mission-led culture
- A chance to shape something meaningful as it grows
THIS POST HAS NOW CLOSED FOR APPLICATIONS.
Start date: 5th January 2026
